Privacy Policy

Lady Africa Bush Lodge
Last updated: 8 April 2025

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1. Introduction

At Lady Africa Bush Lodge, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, make a booking enquiry, or contact us directly.

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2. What Information We Collect

When you submit a booking enquiry or contact form on our website, we may collect the following:

• Full name

• Email address

• Contact number

• Accommodation preferences

• Number of guests (including adults and children)

• Check-in and check-out dates

• Additional notes or messages

• IP address and browser information (for spam prevention and submission tracking)

We do not collect payment information on our website. All payments are processed manually via EFT.

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3. How We Use Your Information

We use your information to:

• Respond to your booking enquiry

• Confirm availability and provide relevant information

• Send booking confirmation and communication related to your stay

• Issue vouchers or updates when requested

• Keep a record of enquiries for operational and quality purposes

We do not sell, rent, or share your information with any third parties for marketing or commercial purposes.

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4. Email Communication

When you submit a booking enquiry, you may receive a confirmation email containing the details you provided. We may also follow up with important information related to your stay. You will not be added to any mailing list or promotional database without your explicit consent.

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5. Cookies and Tracking

Our website may use limited cookies or tracking tools (such as Google Analytics or reCAPTCHA) to improve your experience and protect against spam or automated abuse. This data is anonymised and used only for technical and security purposes.

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6. Data Storage and Security

All data submitted through our website is securely stored and only accessible by authorised personnel. We take reasonable precautions to protect your information, both online and offline.

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7. Your Rights

You may request to:

• View the personal data we have on file

• Correct or update any inaccurate information

• Request that your data be deleted from our records

To do so, please contact us directly at bookings@ladyafricabushlodge.com

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8. External Links

Our website may include links to external sites (e.g., Google Maps or local tourism pages). We are not responsible for the privacy practices of those websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lady Africa Bush Lodge
Sterkrivier, Limpopo, South Africa
Email: bookings@ladyafricabushlodge.com
Phone: Available on request